Contact and booking support
Every message is handled by the Ethiopia Bookings team. We do not publish a guaranteed response time — we reply as quickly as we can, and urgent same-day check-in issues are prioritised.
How to reach us
Booking support email
[email protected]For booking changes, cancellations, refund status and payment questions.
Booking support path
- 1. Find your booking. If you booked while signed in, open My Bookings. If you booked as a guest, use the secure booking link emailed to you after confirmation — that link is your access credential, so keep it private. A booking reference on its own is not enough to open a booking.
- 2. Lost your link? Email or WhatsApp us from the address or phone number used at booking and we will re-send a new secure link to that email address. You can also create an account with the same email and claim eligible past bookings.
- 3. Cancelling. Cancel from your booking page. The refund amount is calculated from the cancellation policy that was saved to your booking at the moment you booked, and is shown to you before you confirm. See the cancellation and refund policy.
- 4. Payment or refund not showing. Contact us with your booking reference. Payments are processed by our payment providers, and some settle or refund on a delay outside our control; our team can check the transaction status and follow it up with the provider.
- 5. Problem at the property. Contact the property first where possible, then tell us. We record the issue against the booking and raise it with the owner. We are not the accommodation provider, so we cannot guarantee an outcome, but we mediate and can act on the listing.
For property owners
Manage listings, availability, bookings, reviews and payout accounts in the owner portal. Verification documents you upload are stored privately and are visible only to you and our administrators.